ACCOUNT MANAGER FOR STEEL MANUFACTURING

An Account Manager Job Description Template builds and maintains long-term relationships with existing clients to drive retention, satisfaction, and account growth. Job Brief We are seeking an experienced and motivated Account Manager to serve as the primary point of contact for our valued clients. In this role, you will oversee a designated portfolio of accounts, ensure high customer satisfaction, and identify strategic opportunities to expand our business partnership. Key Responsibilities Client Relationship Management: Act as the main liaison between assigned clients and internal teams. Onboarding & Support: Guide clients through implementation and ensure they receive consistent value from our products or services. Retention & Renewals: Drive contract renewals and minimize customer churn. Growth & Upselling: Identify opportunities for cross-selling and upselling additional solutions that fit client goals. Cross-Functional Collaboration: Work closely with sales, product, marketing, and customer support teams to resolve issues and deliver on expectations. Performance Tracking: Monitor key account metrics, track client health scores (such as NPS), and prepare regular status reports.