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About this role
A Customer Relationship Management (CRM) job description varies by role (such as Manager, Specialist, or Administrator), but the core focus is managing customer data, optimizing workflows, and driving retention and revenue.
You can use the general template outlines below to build or customize a CRM job description.
CRM Manager Job Description
• Role Overview: Oversees the CRM strategy, roadmap, and performance to boost customer engagement, retention, and sales growth. Acts as a bridge between marketing, sales, customer support, and IT.
• Key Responsibilities:
• Develop, execute, and analyze targeted retention and marketing campaigns.
• Own the CRM platform strategy, user adoption, and data governance standards.
• Segment the customer database to personalize outreach and identify cross-selling or upselling opportunities.
• Monitor key performance indicators (KPIs) like customer growth, churn rate, and campaign ROI.
• Collaborate with cross-functional teams to align sales funnels and business objectives
Required skills
• Role Overview: A tech-savvy professional responsible for the day-to-day configuration, data integrity, and technical support of the CRM system. • Key Responsibilities: • Manage user permissions, custom objects, workflows, validation rules, and third-party integrations. • Maintain data cleanliness, conduct audits, and ensure compliance with data privacy standards. • Create and maintain custom reports and dashboards for leadership and sales teams. • Troubleshoot technical issues and provide training/support to internal CRM users.
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2.4 L–3 Lper year
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Sign in Create candidate account ← Back to all jobsExperience2–5 yrs
Work modeOn-site
LocationRAIPUR
Qualificationany — Graducation
TAT15 days
Openings1